Return Policy

100% Satisfaction Guarantee!

Approved Returns within 14 days of purchase.

Request a return as soon as you receive the item.

Faulty items are replaced 100%.

We want you to be fully satisfied with every item that you purchase from

jgen.com

If you are not satisfied with an item that you have purchased, you may email us at jgen@alfavitamins.com to request a return within 14 days from the order date for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.

The item approved must be returned, unused, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.

• No RETURNS on International Orders.

RETURNING AN ITEM

Please fill out a form online to make a return request on RETURN REQUEST Page.

Here are the steps how:

  • Please go to> Home Page > Footer Area > Return Request
  • Fill out a form online requesting a return and reason why
  • A representative will reply to your request within 24-48 hrs
  • As soon as you get approve, please ship items back ( we do not provide return shipping labels, unless you received a faulty item).
  • All products must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
  • For your protection, we recommend that you use UPS or Insured Parcel Post for your return.
  • Include packing slip and add reason for return.
  • Ship the return package to:


        JGEN, LLC.

      4701 NW 77th Ave
      Miami, FL 33166

 

  • Email us with the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse and your refund is processed faster.
  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Our Standard Return policies applies only to USA purchases.

 

If there's an issue or faulty item and you have an international order please contact us directly - 305-597-6410

 

Exchanges: If the customer returns non-opened, used or opened product, an exchange will be offered based on the amount paid (as shown on the sales receipt, jgen.com packing slip, or verification of purchase date).

 

Contact Us

   305-597-6410

  jgen@alfavitamins.com

   jgen.com

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